Privacy Policy
1. Scope and contact
This Privacy Policy explains how FULL MOON HOUSE PTY LTD (we, us or our) handles personal information through https://manyuelisuo.online, customer support, orders and related services. Questions, access or correction requests, and privacy complaints may be sent to spencerflores6344@hotmail.com or 13 Arnold Gr, Doncaster VIC 3108 Australia.
2. Information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing and delivery addresses, recipient details, order and gift-message information, account details, support correspondence, marketing preferences, refund information, IP address, device and browser data, cookie identifiers, referral information and website activity. We do not intentionally collect sensitive information unless it is reasonably necessary and permitted by law.
3. How information is collected
We collect information directly from you when you browse, create an account, order, subscribe, contact us, submit a corporate enquiry or request support. We may also receive information from payment providers, fraud-prevention services, couriers, analytics providers and another person who enters your details as a gift recipient. If you provide another person's information, you must be authorised to do so and should tell them about this policy.
4. Why we use information
We use information to operate the store; assess and fulfil orders; take payment; prevent fraud; arrange delivery and customs clearance; provide tracking and support; manage returns and refunds; send transactional messages; maintain records; improve security and website performance; comply with tax, accounting, food, consumer and other legal obligations; and, where permitted, send marketing selected by you.
5. Payment information
Card and wallet payments are handled by the payment provider shown at checkout, such as Stripe. Payment fields may be supplied directly by that provider. We receive transaction status, identifiers and limited payment details needed for accounting, support, fraud review and refunds, but do not receive or store your complete card number.
6. Disclosure and service providers
We may disclose information to hosting and technology providers, WooCommerce and connected store services, payment processors, email and customer-support providers, accountants and professional advisers, fraud and security providers, warehouses, couriers, customs brokers and public authorities where required by law. Providers may use information only for their contracted service or as otherwise described in their own privacy terms. We do not sell personal information.
7. Overseas handling
Our store, providers, fulfilment partners and couriers may process information outside Australia, including in the destination or origin countries needed to fulfil an international shipment. The exact locations depend on the providers and delivery route in use. You may contact us for current information about likely overseas locations. We take reasonable steps required by applicable law when disclosing information overseas.
8. Cookies and analytics
We use necessary cookies and similar technologies for security, cart, checkout, language, currency and session functions. Optional analytics or advertising technologies are used only if configured and permitted by the consent choices presented. Our Cookie Policy describes categories, providers and controls. Blocking necessary cookies may prevent checkout or account features from working.
9. Marketing
We send promotional email only where we have the consent or other lawful basis required. Each commercial message will identify the sender and provide an unsubscribe method. You can withdraw consent at any time through that method or by contacting us. Transactional order, delivery, safety and service messages are separate from marketing preferences.
10. Storage, security and retention
We use reasonable technical and organisational measures designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet service is completely secure. We retain information only as long as reasonably needed for the purposes above and applicable legal, tax, accounting, dispute and fraud-prevention requirements, then delete or de-identify it where practicable.
11. Access, correction and complaints
You may request access to personal information we hold about you and ask us to correct inaccurate or outdated information. We may need to verify identity and may refuse or limit a request where law permits, explaining the reason where required. Privacy complaints should describe the concern and relevant order or account. We aim to respond within 2 business days. If unresolved, you may have the right to contact the Office of the Australian Information Commissioner or another applicable regulator.
12. Children, links and changes
The store is not directed to children who cannot lawfully place an order. External websites and embedded services have their own privacy practices. We may update this policy when our practices, providers or law change; the current version and effective date will be shown on this page.